Delivery Information

Orders placed before 3pm on any business day (Monday – Friday) excluding Bank Holidays should be delivered on the next business day (Excluding Saturday, unless the carriage is met) anytime up to 7.00pm.
Our standard next working day delivery does not guarantee next day delivery; however every effort is made by us and the courier to achieve this goal. Orders taken on Friday after 3pm, Saturday or Sunday will be dispatched on Monday (excluding Bank Holidays) for delivery on Tuesday up to 7.00pm. Orders placed on Friday before 3pm will be dispatched on Friday for delivery on Monday up to 7.00pm unless the Saturday delivery charge is met. (This excludes Bank Holidays).
However, We rely upon the services of third party couriers, and whilst we endeavour to always deliver in a timely manner there are unfortunately a few occasions when the couriers fail to deliver on the appointed day. This happens rarely, but because it does occur, albeit occasionally, we cannot be held responsible for the late delivery of an item, or any costs incurred by customers tradesman unable to work, please ensure you have your materials before booking in any trades.
Please also bear in mind that we are Wetroom products and Underfloor Heating distributors and not couriers. We pride ourselves on our service, and while that means that we despatch within 24 hours on a next business day service. The deliveries themselves are obviously outside of our control and are subject to variations in weather conditions, localised traffic issues or other factors that could disrupt the service they provide to you.
We are therefore not responsible for any such delay or consequential loss, but we will of course track your order and do everything in our power to both keep you informed and liaise with the courier to help get your consignment delivered on time. Please read the delivery terms and conditions in our store policies page for detailed information. If you have any queries concerning your order, please do not hesitate to contact us. We work closely with our courier partners to ensure the best possible delivery service to all destinations while keeping the prices as low as possible.

Please note that Large Bulk / Pallet orders will  be roadside drops only so please ensure that you are able to accept delivery and are able to carry the goods to wherever they need to go


As standard we include 2-5 working day delivery via UPS or TNT couriers to all major European countries and territories on all Wetroom/ heating products (this does not include glass screens) delivery outside of Europe may be arranged by prior agreement. You will be notified of the amount of the charge for this service and will at that point have to make a decision whether you wish to proceed with your order.

Beta screens are delived by REACT fragile goods carrier.Dispatch day every Wednesday


Carriage Supplements for Offshore Delivery

3 day service to Channel Islands, Northern Ireland, Eire, Isle of Man, Scilly Isles, Scottish Isles

Up to 10k   £47.00

11k - 20k    £61.00

21k - 100k + £1.30 per kilo


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